TITLE: Office Administrator
SUMMARY: Under the general supervision of the Director of Guest Services, the Office Administrator is the first point of contact for all Zephyr Point guests, managing the front desk and providing general administrative support to the Guest Services department. The Office Administrator will have a genuine interest in and compassion for the mission of Zephyr Point Presbyterian Conference Center, its growth and expansion, and be familiar with all facets of the Zephyr Point organization, programs, and facilities to effectively interpret and provide services to guests and staff.
STATUS: Full-time
CLASSIFICATION: Non-Exempt
REPORTS TO: Director of Guest Services
DIRECT REPORTS: None
ESSENTIAL FUNCTIONS OF THIS POSITION:
A. Serve as the main hub for phone and email inquiries; answer general questions, assist with basic needs, and refer requests to appropriate staff.
B. Greet guests and visitors warmly; conduct guest check-in/out, prepare check-in materials (arrival packets, keys, schedules, wristbands, signage), and follow up on late arrivals and departures.
C. Handle guest needs, special requests, complaints, and suggestions; communicate effectively to ensure positive experiences and coordinate maintenance or service requests.
D. Assist with guest activity coordination, share information, take reservations, and process payments, contracts, and other forms.
E. Maintain a clean, organized, and well-stocked front office and reception area; manage office systems, equipment, and inventory of supplies.
F. Follow established procedures for opening and closing the office, manage lost and found, and handle shipping deliveries.
G. Establish familiarity with ZP facilities and general booking policies, rates, and procedures. Maintain familiarity with ZP program schedules and information. Be acquainted with the Tahoe Basin and area tourist information.
H. Maintain organized files (agreements, communications, event notes), update records, and monitor data accuracy.
I. Conduct training for employees and volunteers covering the front desk.
J. Crosstrain to support other positions as needed (e.g., registration for rental groups and
programs).
K. Provide administrative support primarily for Guest Services but also for other departments
to ensure smooth cross-departmental communication.
L. Other duties as assigned*
KNOWLEDGE, SKILLS, AND ABILITIES
A. Ability to manage time and priorities effectively, meet deadlines, and carry out detailed
plans while organizing and processing heavy volumes of work.
B. Ability to maintain strong attention to detail despite frequent interruptions.
C. Ability to build and maintain positive relationships with people of varying ages,
personalities, and interests.
D. Ability to read, write, and speak clearly to communicate effectively with guests, staff,
agencies, and donors; conversational Spanish-language skills desirable.
E. Ability to communicate professionally in both oral and written form; proficient in Microsoft
Office and database management systems.
F. Ability to exercise discretion and sound judgment when handling confidential information
and sensitive matters.
G. Ability to work well with others as a team member, with a demonstrated and documented
record of collaboration.
H. Ability to project a positive, outgoing personality and convey enthusiasm to guests and
staff.
I. Ability to uphold a strong professional reputation in administrative and hospitality settings.
J. Ability to maintain a flexible schedule—including occasional weekends and holidays—while
primarily working a 8am–5pm weekday shift.
QUALIFICATIONS:
A. High-school diploma required; applicable college courses preferred
B. Minimum two years’ experience in office administration and/or guest services
C. Maintain a valid driver’s license and insurable driving record; must have a reliable means of
transportation in all seasonal weather conditions
Salary Range/Compensation Package: $23-28/hour. Benefits: 401(k), 401(k) matching, Dental insurance, Employee assistance program, Employee discount, Health insurance, Paid time off, Parental leave, Retirement plan, Vision insurance
Application Instructions: To apply, please submit your Zephyr Point Employment Application(found at Zephyr Point Employment Opportunities ), Resume, and Cover Letter to laura@zephyrpoint.org. Questions can be directed to laura@zephyrpoint.org.
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